Types of Information We Collect and How We Collect It
The majority of the product and service information posted on Our Site is offered without Our collecting any personally identifiable information from you. You can navigate the Site and view much of Our content without providing personal information to Us.
Information You Provide
There are a few activities on Our Site where the collection of personally identifiable information is necessary. Those activities include things like entering a contest or sweepstakes, giveaway, making a purchase, requesting a catalog, newsletter or other information, registering on Our Site, filling out a survey or questionnaire, or contacting us. We do not market to, seek to solicit information from, or knowingly collect information from children under thirteen (13) years old. When We collect personally identifiable information, you will know because you will have to provide that information to us. For most activities, We collect only your name, e-mail address, street address, zip code, birth date and any other relevant information necessary to complete your requests. For example, when you make a purchase, we also collect your billing address, your phone number, and credit card information. If you visit Our pages on social media sites such as Facebook, Instagram, Twitter, and YouTube, we may collect both personally-identifiable and non-personally-identifiable information. For example, if you ask a customer service question through our Facebook page, we will receive your username along with your question and will use that information to respond to your question. We will store personally identifiable information so long as We have a legitimate business purpose to do so in accordance with applicable law. We will continue to store anonymous or anonymized information, such as Site visits, in order to improve Our services.
Information Collected from You with Technology
Our Site collects some information about you using technology, so it may not be readily apparent to you that it is being collected. For instance, when you visit Our Site, We automatically collect certain non-personally identifiable information from your browser, such as your Internet service provider's address, the web page from which you came, and a record of your activity on Our Site. This information is not personally identifiable. If you visit Our Site on a mobile device, We collect information about the device, including the operating system and your location. Our Site uses information collected through technology to make Our Site more interesting and useful to you, help Us with usability on Our Site to make your life easier, help Us to ensure that Our Site works properly on your device, and help Us generally improve the content and layout of Our Site, notify you about updates to Our Site, and contact you for marketing purposes.
Description of Cookies, Tracking Pixels and Other Technologies and How We Use Them
As a result of your accessing Our Site, We may use third party cookies and other technologies and may receive information about your browsing and buying activity on Our Site. Some of this information will be used to market our products to you on third-party websites.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Who We Share Your Information With
Sometimes we use third-party companies (“Service Providers”) to help Us target advertising or to market or remarket products you were interested in from Our Site, or to facilitate order processing and fulfillment. In those instances, We share your information with them to target advertising, deliver products, assist Us in collecting and managing customer information, fulfill promotions and/orders and/or communicate with you.
These Service Providers include:
- Klaviyo – We use Klaviyo to manage Our email marketing campaigns. By using Our Site you agree to Klaviyo’s collection of data under its privacy notice ( https://www.klaviyo.com/legal/privacy-policy)
- UPS, USPS, and other trusted couriers and carriers – Customer mailing address and contact information will be provided to outside entities as necessary to fulfill and deliver orders.
- Various advertisers – We use Facebook, Instagram, Google, and other advertising providers to provide advertising services for Us and Our Site.
How to Contact Us
Head Over Heels
7580 Corporate Blvd
Baton Rouge, LA 70809